To associate a device with Iperius ONE , download the Agent from the dashboard and install it on the computer you want to manage. Once installation is complete, the device appears in the Devices section and uses one of the workstations provided for by the license.
To disassociate the computer, open the relevant menu in the Devices section and select Remove from license . This operation frees the Iperius ONE workstation, but does not delete the computer from the Iperius Remote Address Book or uninstall the Agent from the system.
Would you prefer to follow the procedure in video?
Watch the video tutorial and discover step-by-step how to associate,
disassociate, and re-add a device to your Iperius ONE license.
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What does it mean to associate a device with Iperius ONE?
Associating a device means connecting the computer to the Iperius ONE license and enabling the features provided by the available modules.
Once paired, the device can be monitored and managed from the centralized dashboard. Depending on the configuration you purchased, you can use features such as:
- RMM computer monitoring;
- CPU, memory and disk monitoring;
- patch and update management;
- antivirus and firewall monitoring;
- backup configuration and control;
- remote access;
- view processes, files, and system events.
The association occupies a seat or one of the modules available in the Iperius ONE license.
New license or upgrade from Iperius Remote: what’s the difference?
Before pairing a computer, it is important to distinguish between a new Iperius ONE license and an upgrade performed by Iperius Remote.
If you upgraded from Iperius Remote, the presence of a computer in the list does not necessarily mean it is already associated with Iperius ONE. The device may be present because it belongs to the Iperius Remote Address Book, but it must still have the Iperius ONE Agent installed to use the RMM features.
Important: you can only associate new devices within the limits of the stations and modules available in your Iperius ONE license.
How to pair a device with Iperius ONE
1. Access the dashboard
Open the Iperius ONE dashboard and log in using your Master Account credentials.
Log in to Iperius ONE
Open the dashboard to download the Agent and manage the seats associated with the license.
Open the dashboard
2. Download the Iperius ONE Agent
At the top of the dashboard, click the Agent download button .
3. Download the Setup EXE or MSI package
In the Generate and Download Agent Setup window you can download the existing setup or generate a new package.
You can choose between:
- Setup EXE: Recommended for manually installing the Agent on one or a few computers;
- MSI package: suitable for mass-distributing the Agent, for example via GPO.
To also create the MSI file, select the dedicated option before clicking Generate Agent .
4. Install the Agent on the device
Run Setup on the computer you want to pair and follow the installation wizard.
- open the downloaded file;
- confirm any authorization requests;
- reach the final Setup screen;
- click on Install ;
- Please wait for the installation to complete.
Click on “Install” and wait for the procedure to complete.
Installation may take several minutes. During this time, keep your computer turned on and connected to the Internet.
5. Verify your device in the dashboard
After installation, go back to the dashboard and open the Devices section .
The result depends on the license type:
- with a new Iperius ONE license, the computer is added to the list;
- with an upgrade from Iperius Remote, the computer is already present and the Iperius ONE logo is also enabled.
The icons indicate that the device is associated with Iperius ONE and Iperius Remote.
Also check that your computer is online and that the license status is correct.
How to unpair a device from Iperius ONE
You can remove a device from the license at any time and make the occupied seat available again.
1. Open the Devices section
Log in to your dashboard and select Devices from the side menu.
2. Locate the computer you want to remove
Search for the affected device using the computer name, organization, or available filters.
3. Open the license menu
In the device row, open the license status menu.
4. Select “Remove from license”
Click Remove from license to disassociate the computer from the Iperius ONE license.
Select “Remove from license” to free up the Iperius ONE workstation.
What happens when you remove a device from the license?
Disfellowshipping produces specific effects that are important to know about:
- free up a seat or slot of your Iperius ONE license;
- disable Iperius ONE features on your computer;
- stops and disables Iperius ONE services on the device;
- does not remove the computer from the Iperius Remote Address Book;
- does not physically uninstall the Agent from your computer.
In summary: “Remove from license” frees the workstation and deactivates the Iperius ONE services, but the software remains installed and the computer can continue to be present in the Iperius Remote Address Book.
Unlink, delete, or uninstall: What’s the difference?
| Operation |
Result |
Does the Agent remain installed? |
| Remove from license |
Free up the Iperius ONE workstation and disable its services. |
Yes. |
| Remove this device from the address book |
Delete the computer from the Iperius Remote Address Book. |
Yes. |
| Uninstalling from Windows |
Physically removes the Iperius ONE Agent from your computer. |
No. |
How to re-pair a device with Iperius ONE
A previously removed device can be re-added to the license, provided a compatible seat with the required modules is available.
1. Open the device menu
From the Devices section , locate the computer you want to re-associate and open the license menu.
2. Select “Add to license”
Click Add to license to re-occupy a license seat.
Select “Add to license” to re-associate the computer.
3. Reactivate Iperius ONE services
When a device is removed from the license, Iperius ONE services on the computer are stopped and disabled.
After selecting Add to license , log in to your computer and manually re-enable Iperius ONE services from the Windows Services console. Start the services and verify that the device comes back online in the dashboard.
Please note: Simply selecting “Add to license” does not automatically restart previously disabled services. You must manually re-enable them on your computer.
How to remove the device from the Iperius Remote Address Book
Unlinking from the Iperius ONE license does not delete the computer from the Iperius Remote Address Book.
To also remove it from the Address Book:
- open the Devices section ;
- click on the computer name;
- open the Overview tab ;
- reach the custom settings area;
- clicca su Remove this device from the address book.
Use “Remove this device from the address book” to delete the computer from the Iperius Remote Address Book.
Use this option only when you also want to remove the computer from the list of devices associated with Iperius Remote.
How to completely uninstall Iperius ONE from your computer
Uninstalling the license does not uninstall the Agent. To completely remove the software, you must use the standard Windows procedure.
- open Windows Settings ;
- go to Apps or Apps & Features ;
- search Iperius One Agent ;
- select the program;
- click on Uninstall ;
- confirm the removal and wait for completion.
Select Iperius One Agent in Windows settings and click “Uninstall”.
Before uninstalling the software, it is recommended to remove the device from the license to make the occupied seat available.
Why can’t I pair a device?
If your computer cannot be associated with the license, check the following items:
- check that the license has a free seat;
- check that the required form is available;
- make sure you have installed the correct Master Account generated package;
- make sure your computer is turned on and connected to the Internet;
- check that the Agent installation completed without errors;
- refresh the Devices page;
- Please verify that the device is not already associated with the license.
Why doesn’t my device come back online after re-pairing?
After unlicensing, Iperius ONE local services are stopped and disabled.
If you selected Add to license but your computer remains offline:
- access the device;
- open the Windows Services console;
- identify the services related to Iperius ONE;
- re-enable disabled services;
- start them manually;
- Please wait a few moments and refresh the dashboard.
If the problem persists, rerun the Agent Setup or contact technical support.
Conclusion
To associate a device with Iperius ONE, you must install the Agent on your computer using the package generated by the dashboard. The device will automatically appear in the list or, if you upgrade from Iperius Remote, association with Iperius ONE will also be enabled.
If you want to free up a workstation, use Remove from license . However, remember that this operation does not delete the computer from the Iperius Remote Address Book or uninstall the Agent.
To re-associate the device, select Add to license and manually reactivate the Iperius ONE services on the computer.
Frequently asked questions about pairing devices with Iperius ONE
How do you pair a device with Iperius ONE?
Download the Agent from the Iperius ONE dashboard and install it on your computer.
Once installation is complete, the device appears in the
Devices section and is associated with the license.
Why is the Devices section empty?
With a new Iperius ONE license, the list is initially empty.
Computers are added after installing the Agent.
Why can I already see my computers after upgrading from Iperius Remote?
After the upgrade, the Devices section displays the computers already present
in the Iperius Remote Address Book. To use the Iperius ONE features,
you must install the Agent on the devices you want to associate.
How do you unpair a device from Iperius ONE?
Open the Devices section, locate your computer, open the
license menu and select Remove from license.
Does disassociation free up a license seat?
Yes. The Remove from license option frees the Iperius ONE workstation
occupied by the device and allows it to be used on another computer.
Does removing a device from the license uninstall the Agent?
No. Removing the license stops and disables Iperius ONE services
, but the Agent remains installed on the computer.
Is the computer also deleted from the Iperius Remote Address Book?
No. To also delete it from the Iperius Remote Address Book, you must open the
Device Overview and select Remove this device from the
address book.
How do I re-pair a removed device?
Open the device menu and select Add to license. You must then
manually re-enable and start the Iperius ONE services on your computer.
Can I pair a device if I don’t have any available stations?
No. To associate the device, you must have a seat and the
necessary modules in the license, or free up an already occupied seat.
How do I completely uninstall Iperius ONE?
Open Windows App Settings, search for Iperius One Agent, select it
, and click Uninstall. Removing the license alone does not remove
the program from your computer.
Do you need assistance?
Contact Iperius technical support for assistance with pairing or removing a device.
Contact Iperius