To manage remote access with Iperius One , access the dashboard, open the Devices section , and locate the computer you want to connect to. If the icon in the Remote Access column is active, you can open the relevant menu and quickly start a connection via Iperius Remote.
From the Remote Access section you can also analyze connection statistics, consult session history, check active connections in real time and, if included in the license, create a customized Iperius Remote client.
What is Iperius One remote access?
Iperius One remote access allows you to connect to monitored computers directly from the centralized dashboard, using the integration with Iperius Remote.
This feature allows administrators and IT operators to intervene on devices without being physically present in front of the computer.
You can use remote access to:
- provide technical support to users;
- perform maintenance activities;
- check configurations and applications;
- resolve errors or malfunctions;
- access unattended servers and workstations;
- transfer files during a session;
- communicate with the user via chat;
- monitor the work of operators through statistics and reports.
The connection can be started from the device list or from the individual computer overview.
What do I need to use remote access?
Before starting a connection, make sure that:
- the device is registered in Iperius One;
- the Iperius One Agent is installed and active;
- Iperius Remote is available on the remote computer;
- the device is turned on and connected to the Internet;
- remote access is enabled;
- the license includes the Iperius Remote module;
- the operator has the necessary permits;
- the maximum number of concurrent connections permitted by the license has not been reached.
Access devices remotely
Open the Iperius One dashboard to check which computers are available for a connection.
Open the dashboard
How to start a remote connection with Iperius One
1. Access the dashboard
Open the Iperius One dashboard and log in using your account credentials.
2. Open the Devices section
From the side menu, select Devices . This page lists all the computers registered on the platform.
3. Check the device status
Locate the computer you want to connect to and check the icons for Iperius One, Iperius Remote, and Remote Access.
The device must be online and the required components must be properly installed and running.
4. Open the Remote Access menu
In the device row, open the menu available in the Remote Access column .
If your computer is ready, the menu provides quick access to available connection options.
5. Start the connection
Select the command to connect to the device and confirm the opening of Iperius Remote if requested by the browser or operating system.
Once the session is started, you can control the remote desktop and use the functions available in the Iperius Remote client.
6. Close the session properly
Once the procedure is complete, close the connection from the Iperius Remote client. The completed session will then be available in the Iperius One history.
How to start remote access from the Overview
You can open a computer’s detailed page by clicking on the device name.
The Overview tab provides key information about your system and remote connection, including your computer’s status, component versions, and technical information.
From this page you can check that the device is reachable and use the dedicated command to start the connection.
How to manage the Remote Access section
From the Iperius One side menu, open Remote Access . This section contains the tools needed to professionally manage connections made via Iperius Remote.
The main areas available are:
- Statistics;
- Sessions;
- Active sessions;
- Custom client.
How to view connection statistics
The Statistics page displays a series of graphs that allow you to analyze remote access usage.
Charts can show information such as:
- number of sessions performed on certain days;
- percentage of sessions managed by each operator;
- total connection duration per day;
- percentage of session duration per operator.
This data allows us to evaluate the volume of support activity and the time spent by operators in remote connections.
How to create a custom Iperius Remote client
The Custom Client section allows you to create a customized version of Iperius Remote.
This feature is available for licenses that include the Rebranding package .
The custom client can be used to present users with an application that reflects the visual identity of your company or support service.
Depending on the options available in your license, you can customize things like:
- company logo;
- name of the product or service;
- contact information;
- support references;
- interface appearance.
Note: if the Custom Client item is not available,
check that the Rebranding package is included in your
Iperius Remote license.
Conclusion
Iperius One allows you to start and manage remote connections directly from the centralized dashboard.
From the Devices section, you can check which computers are online and ready to connect. From the Remote Access section, you can analyze statistics, export XLS reports, view session history, and monitor active connections in real time.
If your license includes the Rebranding package, you can also generate a customized Iperius Remote client to offer support consistent with your company’s identity.
Frequently asked questions about remote access with Iperius One
How do you start a remote connection with Iperius One?
Access the dashboard, open the Devices section, locate the
online computer and use the menu in the Remote Access column
to start the connection via Iperius Remote.
What does the orange Remote Access icon mean?
The orange icon indicates that the device is ready for a
remote connection. Open the device menu to view the
available options.
Why is the Remote Access icon gray?
The icon may be gray if the device is turned off, if Iperius One
or Iperius Remote are not installed, or if remote connection
is not enabled.
What connection statistics can I see?
You can analyze the number of sessions per day, the percentage
of sessions per operator, the total duration of connections, and
the distribution of time among operators.
Can I filter and export statistics?
Yes. Statistics can be filtered by group, operator
, and date range and exported to XLS format.
What information does session history show?
The history shows the operator, remote computer, group,
start and end date, actual connection duration, and any notes.
Can I see active connections in real time?
Yes. The Active Sessions page shows the connections still open,
along with their Remote IDs, IP addresses, and start times.
Is it possible to create a custom Iperius Remote client?
Yes. The Custom Client section allows you to create a
customized version of Iperius Remote when the Rebranding package is
included in the license.
Does Iperius One support unattended access?
Yes. Thanks to the integration with Iperius Remote, you can connect to
devices configured for automatic access even when no
user is present in front of the computer.
What should I do if I can’t get the connection started?
Make sure your device is turned on and online, that Iperius One
and Iperius Remote are installed and active, that remote access
is enabled, and that your account has the necessary permissions.
Do you need assistance?
Contact Iperius technical support for assistance in setting up or using remote access.
Contact Iperius