How to Install the Iperius One Agent and Add a Device

To install the Iperius ONE Agent and add a device , access the dashboard, click on Agent download , download the installation file and run it on the computer you want to manage.

Once installation is complete, the device appears in the Devices section , where you can check its status, connection, active features, and license association.

What is the Iperius ONE Agent for?

The Agent is the component that connects your computer to the Iperius ONE centralized dashboard. It must be installed on the devices you want to monitor and manage through the platform.

Once installed, it allows the dashboard to receive information about the computer and make available the features included in the license, such as:

• device health monitoring;
• CPU, memory and disk space monitoring;
• check the status of antivirus and firewall;
• patch and update management;
• backup configuration and monitoring;
• remote access via Iperius Remote;
• consultation of system processes and events.

The functions actually available depend on the activated modules and the license configuration.

What do you need before installation?

Before downloading and installing the Agent, make sure you have:

• an active Iperius ONE license or free trial;
• the Master Account credentials;
• access the computer you want to add;
• the permissions required to install a program;
• an active Internet connection.

How to install the Iperius ONE Agent

1. Access the dashboard

Open the Iperius ONE dashboard and log in using your Master Account credentials.

After logging in, the Dashboard appears, from which you can access the main sections of the platform through the side menu.

2. Click on “Download Agent”

At the top of the dashboard, click the Agent download button .

3. Download or build the Agent package

In the Generate and Download Agent Setup window you can download the existing setup or generate a new package.

The available formats are:

• Setup EXE: for manual installation on one or a few computers;
• MSI package: for mass distribution on numerous devices.

To also generate the MSI package, select the appropriate option before clicking Generate Agent .

EXE Setup or MSI Package: Which One to Choose?

For installation on a single computer, the EXE setup is generally the simplest solution. The MSI package is instead suitable for MSPs, businesses, and system administrators who need to manage numerous endpoints.

4. Run the installation file

After downloading the file:

1. open the folder where the Setup was saved;
2. run the file on the computer you want to add;
3. confirms any system authorization requests;
4. Please wait for the installation to complete.

Once installed, the Agent communicates with the platform and makes the computer visible in the dashboard.

5. Open the “Devices” section

Go back to the dashboard and select Devices from the side menu.

This section lists all the computers associated with your Iperius ONE environment.

6. Verify that the device has been added

Check that your computer name is listed and verify:

• online or offline status;
• the correct installation of Iperius ONE;
• the general state of health;
• the active features;
• the availability of remote access;
• the license association status.

Do I need to add the device manually?

No. You don’t have to manually create a new tab and enter your computer name.

Adding the device is done by installing the Agent:

1. download the package from the dashboard;
2. run it on the computer you want to manage;
3. wait for the installation to complete;
4. Check that your computer is present in the Devices section.

How to check your device license

The IperiusONE License Status column shows whether the device is associated with the license.

Depending on your account configuration, you can add or remove the device from the license from the same area.

If your computer appears in the list but some features are unavailable, check the license status and the modules assigned to the device.

How to open the device overview

Click on the computer name to open its page. In the Overview section, you can view the main technical and operational information.

From the device tab you can view, based on the license and available modules:

• operating system version;
• IP addresses;
• CPU and memory usage;
• capacity and available space on disks;
• antivirus and firewall status;
• remote access information;
• backup operations;
• active processes;
• files and folders;
• system events;
• missing patches and updates.

What happens if you already use Iperius Remote?

If you already use Iperius Remote, in the Devices section you can find the computers previously associated with the Remote license.

However, the presence of the computer in the list does not mean that the Iperius ONE Agent is already installed.

To use RMM features, you must install the Iperius ONE Agent on the computers you want to monitor and manage. You can install it on all or just some of the devices.

If you don’t use Iperius Remote, the Devices section may be empty when you log in for the first time. The computers will appear after installing the Agent.

Why doesn’t my device appear on the dashboard?

If your computer doesn’t appear after installation, check that:

1. Setup was performed on the correct device;
2. the installation completed without errors;
3. the computer is turned on and connected to the Internet;
4. you are logged in with the correct Master Account;
5. the Devices page has been updated;
6. the license has the necessary workstations.

If the device still does not appear, run Setup again or contact technical support with the name of your computer and any error messages.

Conclusion

To install the Iperius ONE Agent and add a device, just a few steps are needed: access the dashboard, download the Setup, run it on your computer and check that the new endpoint appears in the Devices section .

From this section you can check your computer’s status, license, backups, patches, security, and remote access availability.

Frequently asked questions about installing the Iperius ONE Agent