How to Get Started with Iperius One: Dashboard and Agent Guide

Guide Index

What is Iperius One?

Iperius One is a unified platform for Remote Monitoring and Management , backup and remote access.

It is designed for MSPs, businesses, and IT professionals who need to manage computers, servers, and distributed infrastructure from a single web interface.

Depending on the activated modules, Iperius One allows you to:

• monitor the health of devices;
• check disks, CPU, RAM, antivirus and firewall;
• view processes and system events;
• check and install security patches and updates;
• configure, schedule, and control backups;
• access devices via Iperius Remote;
• create policies that apply to individual devices or groups;
• manage users, organizations, and access permissions.

How to access the Iperius One dashboard

To access the platform, open the Iperius One web portal and enter the credentials associated with your account.

1. Open one.iperius.com .
2. Enter your account email address and password.
3. Complete two-factor authentication, if enabled.
4. Once you log in, you will see the main Dashboard.

The side menu allows you to quickly switch between the different areas of the platform. The main sections are Dashboard , Groups , Devices , Users , Backup , Remote Access , and Policies .

Dashboard: A general overview of Iperius One

The Dashboard is the first screen you see after logging in and provides an immediate overview of the infrastructure you manage.

From this section you can quickly check:

• the current license status;
• the general condition of the devices;
• the progress and results of backups;
• the state of the disks;
• the presence of antivirus and protection systems;
• the status of system patches and updates;
• the latest jobs executed;
• recent remote connections;
• the latest activities recorded by the platform.

The Dashboard then allows you to quickly identify any errors, unreachable devices, incomplete backups, or security issues that require attention.

Groups: Organize devices and clients

The Groups section is used to organize your devices into logical groupings.

You can create a group, for example, for:

• a customer;
• a company headquarters;
• a department;
• a type of server;
• a specific project or infrastructure.

For each group, you can enter information such as name, address, and contact information, then associate the devices and users who should be able to view or manage them.

Proper group organization is especially useful for MSPs who manage devices belonging to different customers.

Devices: Control all endpoints

The Devices section shows all computers and servers associated with the Iperius One license.

For each endpoint, useful information is available to immediately understand its operational status. These may include:

• device name;
• online or offline status;
• general health indicator;
• organization or group to which you belong;
• Iperius One Agent status;
• Iperius Remote status;
• date and result of the last backup;
• private and public IP address;
• active backup modules;
• availability of remote access;
• license association status.

Health indicators help you quickly identify devices that are functioning properly and those that need checking.

What can you see when you open a device?

Clicking on a device name takes you to its detail page. Depending on the license and available features, you can view:

• operating system information;
• IP addresses and network information;
• CPU, memory and disk usage;
• antivirus and firewall installed;
• active processes via Task Manager;
• files and folders via File Explorer;
• Windows logs via Event Viewer;
• missing patches and updates;
• backup jobs and their results;
• remote access options.

Users: manage access to the platform

In the Users section you can view and manage the accounts that have access to Iperius One.

Depending on your platform configuration, you can:

• create new users;
• associate users with specific groups;
• limit access to necessary resources;
• enable two-factor authentication;
• Configure notifications for backups, devices, and policies.

Assigning each user exclusively to the groups and capabilities they need helps maintain more organized and secure infrastructure management.

Backup: Statistics, Jobs, Credentials, and Repository

The Backup section collects the main functions used to configure and control data protection operations.

From this area you can access:

• general backup statistics;
• list of configured operations;
• job results and status;
• credentials used for cloud, FTP, Microsoft 365, databases, and network locations;
• repositories that can be used as backup destinations.

Filters allow you to quickly locate jobs by device, group, type, or outcome.

The creation and complete management of a backup will be covered in detail in a dedicated tutorial.

Remote Access: Connect to devices

The Remote Access section integrates the professional features of Iperius Remote into the platform.

Depending on the activated module, this area allows you to view:

• remote connection statistics;
• sessions concluded;
• currently active sessions;
• operators who made the connections;
• duration of individual sessions;
• devices and groups involved;
• options for creating a custom client.

Once a device is online and properly configured, you can initiate a remote connection directly from its tab or from the device list.

Policies: Create centralized policies

The Policies section allows you to define policies to apply to individual devices or entire groups.

The main criteria available concern:

• Schedule: Defines when certain backup operations should be performed.
• Operating System Patch: Determines which updates should be downloaded and installed.
• Hardware Monitoring: Generates notifications when CPU, RAM, or disk space exceed certain thresholds.
• Status Monitoring: Reports when a device connects, disconnects, or changes status.

Centralized policies reduce manual effort and help maintain consistent configurations across multiple endpoints.

How to download the Iperius One Agent

The Iperius One Agent is the component that must be installed on the computers and servers you want to monitor and manage from the dashboard.

Without the Agent, the platform cannot collect monitoring information, check system status, or perform remote operations as permitted by the license.

Which Agent package should I choose?

Iperius One generally allows you to generate two types of packages:

• Standard setup: Suitable for manually installing the Agent on one or a few devices.
• MSI package: suitable for mass deployment to numerous endpoints, even via Group Policy or corporate deployment tools.

What happens after installation?

Once the installation is successfully completed, the computer is reported to the platform and becomes visible in the Devices section .

From this section you can:

• verify that the device is online;
• check Agent status;
• assign the device to a group;
• check the health of the system;
• enable the modules provided by the license;
• Set up monitoring, backup, and remote access.

Recommended initial setup

After logging in for the first time, you can follow this sequence to configure Iperius One in an orderly fashion:

1. Check your license: Check the available modules and the number of devices you can manage.
2. Create groups: Organize endpoints by customer, location, department, or function.
3. Download the Agent: choose the standard setup or the MSI package.
4. Install the Agent: Run the installation on the computers and servers you want to manage.
5. Check the Devices section: Verify that the endpoints are visible and online.
6. Assign devices to groups: Keep your infrastructure tidy.
7. Set up users: assign the necessary access and enable 2FA.
8. Define policies: Configure monitoring thresholds, patches, and notifications.
9. Set up backups: Create the necessary operations to protect your data.

Device not appearing on the dashboard?

If your computer does not appear in the Devices section after installing the Agent, check the following:

• Agent installation completed without errors;
• the Agent service is running;
• the device has an active Internet connection;
• firewalls, proxies or security systems do not block communication;
• the package used was generated by the correct license;
• the license has available seats.

If the device is present but appears offline, check that it is turned on, connected to the network and that the Iperius One service is active.

Conclusion

The Iperius One dashboard centralizes the main activities needed to manage an IT infrastructure: device monitoring, backup control, patch management, policies, users, and remote access.

The first operational step is to create an ordered group structure and install the Agent on the endpoints. Once the devices are added, you can configure the features provided by your license and control the entire infrastructure from a single web interface.

Frequently Asked Questions about Iperius One