How to Update the Iperius One Agent

To update the Iperius One Agent you can use three methods: start the update from the dashboard, run it directly from the device via the icon in the Tray Bar or reinstall the updated Setup.

The easiest way is to open the device from the Iperius One dashboard and select the notification about the new version available. To update numerous endpoints, you can generate and distribute the MSI package.

Why update the Iperius One Agent?

The Agent is the component installed on computers managed through Iperius One. It allows the device to communicate with the centralized dashboard and use the RMM, backup, security, and remote access features provided by the license.

Keeping your Agent up to date allows you to use the latest version available and benefit from updates released for the platform.

You can check the installed version by opening the device tab in the dashboard or by viewing the local Iperius One interface from the Windows Tray Bar.

How to check if an update is available

When a new version is available, Iperius One displays a notice on the device page.

To perform the verification:

1. access the Iperius One dashboard;
2. open the Devices section ;
3. select the computer you want to monitor;
4. check the Agent version shown in the overview;
5. Check if the Agent update available warning appears .

If the warning is present, you can start the update directly from the dashboard.

How to update the Iperius One Agent

Iperius One offers three update modes:

• remote update from the dashboard;
• local update from the Windows Tray Bar;
• update via Setup EXE or MSI package.

Method 1: Update the Agent from the dashboard

Updating from the dashboard is the most straightforward method for updating a single device remotely.

1. Log in to Iperius One

Open the Iperius One dashboard and log in using your account credentials.

2. Open the Devices section

From the side menu, select Devices and click on the name of the computer you want to update.

3. Select the update notice

The installed Agent version is displayed in the computer overview. When a new version is available, the Agent update available button appears .

4. Confirm the update

After selecting the alert, a window appears with information about the new version available.

Click Update to start the operation.

5. Wait for completion

Wait for the update to complete. During this time, avoid turning off or disconnecting your device.

Once the operation is complete, refresh the device page and check that the Agent version has changed.

Method 2: Update the Agent from the Tray Bar

You can also update the Agent directly from the computer on which Iperius One is installed.

1. Open the Iperius One icon

In the Windows notification area, locate the Iperius One icon and click on it to open the local Agent window.

2. Select the refresh icon

When a new version is available, the update icon is displayed in the local interface.

3. Start and complete the update

Select the update option and wait for the installation to complete. Once complete, reopen the local interface to check the installed version.

This method is useful when you have direct access to the computer and want to update the Agent without using the web dashboard.

Method 3: Update the Agent via Setup

The third option is to rerun the Agent Setup. This file installs the latest version available on the device.

1. Apri Agent download

From the Iperius One dashboard, click on the Agent download button available at the top of the page.

2. Download or generate the package

In the Generate and Download Agent Setup window you can download the current Setup EXE or regenerate the Agent.

You can choose between:

• Setup EXE: Recommended for manually updating one or a few computers;
• MSI package: Suitable for distributing the update to multiple devices.

To also create the MSI file, select the dedicated option before clicking Generate Agent .

3. Run Setup

After downloading the file:

1. open the folder where it was saved;
2. run Setup on the computer you want to update;
3. confirm any authorization requests;
4. wait for the installation to complete;
5. Check the new version from the dashboard or tray bar.

Do I need to generate the Setup again?

If you have already downloaded the Iperius One Setup, it is not necessary to regenerate it from the dashboard.

You can directly run the downloaded file: the Setup will install the latest available version of the Agent.

How to update the Agent on multiple devices

To update multiple computers, you can generate the Agent MSI package and distribute it using the tools used in your infrastructure.

This solution is particularly useful for:

• MSPs managing numerous endpoints;
• companies with multiple computers on the same network;
• administrators using Group Policy;
• centralized installations and updates.

Before mass distribution, verify that the package used corresponds to the correct Iperius One environment.

How to verify that the update was successful

After completing the update, you can check the result from the dashboard or directly from the device.

Check from the dashboard

1. open the Devices section ;
2. select the updated computer;
3. check the value shown next to Agent Version ;
4. Verify that the update notice is no longer present.

Verify from device

1. click on the Iperius One icon in the Tray Bar;
2. open local window;
3. Check the version indicated at the bottom of the interface.

What to do if the update doesn’t complete

If the Agent does not update correctly, perform these checks:

1. make sure your computer is turned on and connected to the Internet;
2. check that the device appears online in the dashboard;
3. refresh the page and check the installed version again;
4. try starting the update directly from the Tray Bar;
5. run the Agent Setup again;
6. restart your computer if prompted by the system;
7. Contact technical support if the problem persists.

When contacting support, please include the name of your device, the Agent version installed, and the update method used.

Which update method should I choose?

The choice depends on the number of devices and the type of access available:

• use the dashboard to quickly update a computer remotely;
• use the Tray Bar when you are working directly on the device;
• use the Setup EXE for a manual update;
• Use the MSI package for centralized deployment to many endpoints.

Conclusion

You can update the Iperius One Agent from the dashboard, directly from the device, or by running Setup again.

For a single computer, updating from the dashboard is generally the fastest method. For multiple endpoints, the MSI package allows you to manage the deployment centrally.

After updating, always check the Agent version from the device page or from the local interface in the Tray Bar.

Frequently Asked Questions about Updating the Iperius One Agent